Data Deletion Instructions
How to request deletion of your account and personal data.
How to request deletion of your account and personal data.
Effective Date: February 20, 2026
Last Updated: February 20, 2026
DuckTracks, LLC ("DuckTracks," "we," "us," or "our") respects your right to control your personal data. This document explains how to request deletion of your account and personal information from DuckTracks.
Send an email to support@ducktracks.com with the following:
We will verify your identity (by confirming the request comes from the email address associated with your account) before processing the deletion.
If available in the current version of the app:
When your account deletion is processed, the following data is permanently removed:
| Data Type | What Happens |
|---|---|
| Account credentials | Email, password hash, and authentication tokens are permanently deleted |
| Profile information | Name, username, bio, phone number, and social links are permanently deleted |
| Profile photos | Profile photo, cover photo, and gallery photos are deleted from our storage (AWS S3) |
| Posts | Your posts are deleted or anonymized (attributed to "Deleted User") |
| Comments and replies | Your comments are deleted or anonymized |
| Direct messages | Your messages are deleted from your side of conversations |
| Likes and reactions | Your likes on posts and comments are removed |
| Follow relationships | Your followers and following lists are cleared |
| Group memberships | You are removed from all groups |
| Event RSVPs | Your event participation records are removed |
| Notification preferences | Push notification tokens and preferences are deleted |
| Email preferences | You are unsubscribed from all marketing communications |
| Privacy settings | All privacy and account settings are deleted |
Certain data may be retained after account deletion for the following reasons:
Duck journey records (events showing where ducks were passed and found) are part of the collective duck tracking experience. When your account is deleted:
If your content was the subject of a moderation report or investigation:
We may retain certain information as required by:
| Step | Timeline |
|---|---|
| Deletion request received | Day 0 |
| Identity verification | Within 3 business days |
| Account deactivated (no longer accessible) | Within 7 days of verification |
| Data permanently deleted from active systems | Within 30 days |
| Data permanently removed from backups | Within 90 days |
Total time from request to complete deletion: up to 90 days (30 days for active systems, additional 60 days for backup cycling).
Account deletion is permanent and irreversible. Before requesting deletion, please consider the following.
If you want to take a break without permanently losing your data, you can request account deactivation instead:
If you are a California resident, you have the right to request deletion of your personal information under the California Consumer Privacy Act (CCPA). To exercise this right, follow the instructions in Section 1 above. We will process your request within 45 days as required by CCPA.
If you are located in the European Economic Area, United Kingdom, or Switzerland, you have the right to erasure ("right to be forgotten") under the General Data Protection Regulation (GDPR). To exercise this right, follow the instructions in Section 1 above. We will process your request within 30 days as required by GDPR.
If you have questions about the deletion process or need assistance:
DuckTracks, LLC
Email: support@ducktracks.com
Address: PO Box 161253, Boiling Springs, SC 29316
Website: www.ducktracks.com
DuckTracks is committed to respecting your data rights. If you choose to leave, we'll make sure your data leaves with you.