DuckTracks, LLC ("DuckTracks," "we," "us," or "our") respects your right to control your personal data. This page explains how to request deletion of your account and personal information, and exactly what happens when we process it.
The Delete Account option in the app's profile settings brings you to this page.
1. How to request deletion
Option 1: Email us
From the email address on your DuckTracks account, send a message to support@ducktracks.com with the subject Account Deletion Request. Include your username and confirm you understand deletion is permanent.
Option 2: Use the contact form
Fill out the contact form with the topic Account Deletion Request already selected. Use the email address on your account so we can confirm it's you.
Before we delete anything, we verify the request comes from the email address on the account. If it doesn't, we'll reply to the account's email address to confirm.
2. What gets deleted
When we process your request, the following personal data is permanently removed:
| Data | What happens |
|---|---|
| Sign-in account | Your login, email address, password, and any Apple or Google sign-in link are deleted. |
| Profile | Your name, username, bio, date of birth, location, and settings are deleted. |
| Photos | Your profile photo, cover photo, and photos you uploaded are deleted from our storage. |
| Posts and comments | Removed from the app immediately and permanently purged from our systems within 90 days. |
| Likes | Your likes on posts, comments, and photos are removed. |
| Follows | The people you follow and the people who follow you are cleared. |
| Direct messages | You're removed from your conversations and the messages you sent are deleted. |
| Groups and events | Your memberships and RSVPs are removed. |
| Notifications | Your notifications, push notification tokens, and notification preferences are deleted. |
| Blocks and campaigns | Your block list and any personal campaigns you created are deleted. |
| Email list | You're removed from our mailing list and won't receive marketing email. |
3. What happens to your ducks
- Ducks you're holding are released back into the wild, so the next person who finds one can scan it and keep its journey going.
- Every duck's story stays intact. Ducks you registered and the stops you added stay on the map, but your name and username are removed and those stops show as "Former User."
4. What may be retained
4.1 Duck journey history (anonymized)
Journey records (where a duck was activated, found, and passed) are part of every duck's shared story. They are kept without any personal information: your name and username are removed, and your stops are credited to "Former User."
4.2 Groups and events you own
Groups and events you created may have other members, so they are never deleted automatically. We'll contact you to transfer each one to another member or close it.
4.3 Reported content
If you filed a report, or your content was the subject of a moderation report or investigation, related records may be kept for abuse prevention and legal compliance, so we can respond to legal requests and keep the community safe.
4.4 Legal and compliance
We may keep certain information when required by:
- Applicable laws and regulations
- Court orders, subpoenas, or legal proceedings
- Tax and accounting requirements (if paid features are added in the future)
- Fraud prevention and security
4.5 Backups
Copies of your data may exist in our disaster recovery backups. Backups cycle automatically, and your data is permanently removed from all backups within 90 days of your deletion request.
5. Timeline
| Step | When |
|---|---|
| Request received | Day 0 |
| Identity verified | Within 3 business days |
| Account deleted from active systems | Within 7 days of verification. We email you when it's done. |
| Posts and comments purged | Within 90 days |
| Data removed from backups | Within 90 days |
Total time from request to complete removal: up to 90 days.
6. Before you delete
- Get a copy of your data first. Email support@ducktracks.com with the subject "Data Export Request," or use the contact form. We'll send your data within 30 days.
- Ducks you're holding go back into the wild. They'll be available for someone else to find.
- Your posts, photos, comments, and messages are gone. They can't be recovered after deletion.
7. Taking a break instead
If you want time away without losing your data, you can ask us to deactivate your account instead:
- Email support@ducktracks.com with the subject "Account Deactivation Request."
- Your profile is hidden from other people.
- Your data is kept but not publicly visible.
- Email us any time to reactivate.
8. California residents (CCPA)
If you are a California resident, you have the right to request deletion of your personal information under the California Consumer Privacy Act. Follow the steps in section 1. We will process your request within 45 days, as the CCPA requires.
9. European residents (GDPR)
If you are in the European Economic Area, the United Kingdom, or Switzerland, you have the right to erasure (the "right to be forgotten") under the General Data Protection Regulation. Follow the steps in section 1. We will process your request within 30 days, as the GDPR requires.
10. Contact us
Questions about deletion, or need a hand?
DuckTracks, LLC
Email: support@ducktracks.com
Mail: PO Box 161253, Boiling Springs, SC 29316, United States
Web: Contact form